You are a great Symphony !

You are a "note" in that Orchestra which makes this symphony perfect. You are at times in the chorus singing melodious tunes and some other times at the core of the drums creating beats or simply playing the prelude on the violin....and it is truly your performance that makes it beautiful... you reflect dedication thru your closed eyes..... you enjoy its every moment.. and you smile while creating that magic divine.

And just like in an Orchestra, in real life too, its not your age, experience, color or sex that matters. What matters are the "notes", you contribute, on that specific issue, which helps the solution...thru the ideas you share and the dedication you bring in the team.  Similar to an orchestra, your team needs your sincerity, practice and strength for the final outcome of the team's performance.

Keep playing, keep singing and keep infecting the team with your extra-ordinary "note" that completes this magical symphony!
Pic source-Nikon Fotofest

Imperfections are welcome !

He would demand for all the great services at the lowest price,  you would attempt to deliver the best at the Value Price.  He'll be disappointed,  you'll be frustrated... expectations imperfect.

source-shanepennington

You would try to build all the muscles on the weekends,  your diet chart still has a mediocre results,  your investment is not keeping you happy most of the time,  the lane you chose in traffic is again the slowest,  the book you bought last month is still waiting for you,  authorized dealer was following frantically for due paid service but still you would walk out without a smile,  security cameras are unable to give you a hint of your lost stuff..... that's the real world and a world of imperfections.  As long as you believe and accepts that the most around, including you, are not giving their 100%,  you would grow... grow daily.

Fail fast... get rich slow... & keep welcoming all the imperfections in between !

Last attempt... once more.

Yes,  there is always a space for one more smile and win you can make for your customer today.   One more attempt to simplify the sales experience for him.   One more attempt to ask your customers to support you in rough times.   One more km in your last mile run.   One more genuine clap for your team's achievement.   One more doubt that this crack in the relationship is irreparable.   One more attempt this Saturday morning to meditate and un-clutter your mind and desk.    

Truly there is talisman in... one more!!

Is it your Peak?

Can you work harder?
Can you love your customers and colleagues more?
Can you be less passionate but more sincere and disciplined?

Meet more people,  talk to more customers,  get involved in customers pain and pleasures, see and show the large pictures,  get into the details,  trim the unimportant,  clap for them and yourself... and move on!! 

Be a Hero to yourself... your peak is waiting for you!!!

Customer Service- tail piece of supply chain or your Report Card rewritten?

Organizations fail to see him standing in a long queue, or waiting for the shipping documents while container is reaching his port, or hassled with the complex invoices with legal terms and conditions, or may be talking to an executive understanding the warranty clause... moreover failing to see that he is planning to avoid you as a supplier next time.

Great products becomes great only with good services... and this is over-discussed topic in many board-room/review meetings while popping roasted cashew nuts.  So the result is SAP or ERP or CRM implementation of some kind which has helped some part of the supply chain but largely made service rep confused and confined to his 20 points flowery English answer sheet for a service failure.

So while a customer is left with a bad experience, the services office continues to prepare the daily log report stating the time spent justified on the issue based on the order size, the customer segment etc.  The problem redressed well within time- Sir, you can check the feedback form as well !!!

Relationship... no happy hours !!

Believe me or not, even today,  irrespective of the continent,  economy,  culture,  demographics etc you belong to... the single most influential factor which drives the business is Relationship.   You may be a part of a fortune 500 organization or a start up,  relationship has not lost even a dime in its value in past several decades.  In front of the customer, you are still the most powerful person (he believes so) to define and describe the value of your organization and if you live up to his belief day after day, you have already started building a strong bridge between your two organizations.

Its a craft,  a fine art,  a promise,  a gradual progress,  a conscious competence and having similar number of ladders and snakes !!!

Expensive Integrity.. never stop starting!!

Integrity getting expensive? or is it hard to earn & maintain the trust? May be.. as the exposures, competitions,  survival challenges... are getting complex, so as the business and human behaviour.  However, the good news is... the power of choice is still with you and the simple decisions you make everyday still decides your integrity & trust around you.  You may resist short term greed long enough to make something sustainable or decide otherwise... its all personal choices,  but in medium to long run it (integrity) pays back, double!!

Should I rephrase now... is it expensive or precious?